BOOKING AND STAY CONDITIONS - AGREEMENT

1. CONFIRMED BOOKING

Thank you for your booking and for choosing ARCHSENSE.

Your booking has been confirmed for the accommodation, dates, number of guests and conditions specified in your confirmation email and booking voucher.

Please check that all booking details are correct, particularly the accommodation selected, check-in and check-out dates, number of guests, price and your contact details. If you notice any errors, please let us know as soon as possible.

ARCHSENSE provides management and marketing services for tourist accommodation on behalf of property owners and directly manages bookings made through this website.

The person making the booking will be our main point of contact and is responsible for ensuring that all other guests are aware of and comply with these conditions and any specific rules applicable to the accommodation.

2. CHANGES TO YOUR BOOKING

Any request to change the dates, number of guests or other conditions of the booking must be communicated to ARCHSENSE as soon as possible.

Changes are subject to availability and may result in a price adjustment where they affect the dates, length of stay, number of guests or accommodation booked.

Any change will only be considered confirmed once it has been expressly accepted by ARCHSENSE.

3. CHECK-IN

Standard check-in time is from 2:00 p.m. to 10:00 p.m.

For accommodation offering self check-in, the guest will receive the necessary instructions and, where applicable, the electronic access link before arrival. Access to the accommodation will be available from 2:00 p.m.

For accommodation requiring an in-person check-in, arrivals between 10:00 p.m. and 2:00 a.m. are subject to the late check-in fee specified in the conditions accepted when the booking was made. Please let us know in advance of any significant change to your expected arrival time.

Early check-in before 2:00 p.m. must be requested in advance and is subject to availability. If early check-in is possible, ARCHSENSE will inform the guest of the applicable conditions and any additional charge.

4. CHECK-OUT

The accommodation must be vacated by 11:00 a.m. on the day of departure.

Any request for late check-out must be made in advance and is subject to availability. ARCHSENSE will inform the guest whether late check-out is possible and of any applicable charge.

For accommodation using physical keys, these must be left or returned in accordance with the instructions provided for the property.

Keys must never be left in the lock on the inside of the door where this would prevent the door from being opened from outside.

For accommodation using electronic access, guests must follow the specific check-in and check-out instructions provided.

5. GUEST IDENTIFICATION AND ONLINE REGISTRATION

Guest identification and registration are mandatory and must be completed online before arrival.

Three days before the scheduled check-in date, the guest will receive an email containing a link to our online registration page. All guests must use this page to provide the information required under the regulations governing guest registration and reporting for accommodation providers.

The person who made the booking is responsible for ensuring that all guests included in the booking correctly complete the required registration information.

ARCHSENSE will submit the information required by law to the competent authorities in accordance with the applicable regulations.

Where the accommodation offers self check-in, the guest will also be provided with the electronic link or access system required to open the doors, together with the relevant instructions.

For accommodation located in Catalonia, the applicable tourist tax will also be paid as part of the online registration process. The amount charged, exemptions and other applicable conditions will be those legally in force on the dates of the stay.

6. MAXIMUM NUMBER OF GUESTS

The number of people staying in the accommodation may not exceed the property's maximum authorised occupancy or the number of guests stated in the booking, unless expressly authorised in advance by ARCHSENSE.

No person may stay at the accommodation unless they have been included in the booking and duly registered where required by law.

If undeclared guests or occupancy exceeding the permitted limit are identified during the stay, ARCHSENSE may require the situation to be rectified immediately and may take any measures permitted under the accommodation rules and applicable regulations.

7. CLEANING, BED LINEN AND TOWELS

The accommodation is provided clean and prepared for the number of guests stated in the booking, with the corresponding bed linen and towels.

Please check the condition of the accommodation upon arrival and inform us as soon as possible of any issue, damage or missing equipment so that we can address it.

The cleaning included with the booking covers preparation of the accommodation before arrival and ordinary cleaning following the stay. Guests are expected to keep the accommodation in a reasonable state of cleanliness and order during their stay.

8. CONDUCT AND NOISE

Many of our properties are located in residential buildings where other residents live. Guests are therefore expected to behave respectfully and avoid any activity that may cause disturbance.

Particular attention should be paid to noise during normal resting hours, and guests must comply with the building's rules and any applicable local regulations.

Parties, celebrations, events or gatherings that may disturb neighbours are not permitted.

The accommodation may not be used for commercial, professional or unlawful activities, or for any purpose other than the tourist stay booked, without prior express authorisation.

In the event of serious or repeated misconduct, or behaviour that clearly breaches these rules, ARCHSENSE may require the conduct to cease immediately and take any measures permitted by applicable law.

9. CARE OF THE ACCOMMODATION AND DAMAGE

Guests must use the accommodation, furniture, installations and equipment responsibly and for their intended purpose.

Any damage, breakage or other issue must be reported to ARCHSENSE as soon as it is discovered.

Guests are responsible for damage caused by themselves or by other members of their booking where such damage results from misuse, negligence or failure to comply with the accommodation rules.

ARCHSENSE may claim the reasonable and documented cost of repairing or replacing damaged or lost items where the damage or loss is attributable to the guest.

10. KEYS AND ACCESS SYSTEMS

Keys, access cards, remote controls, codes, links and any other means of accessing the accommodation are the guest's responsibility during the stay and must not be provided to anyone who is not included in the booking.

Where loss, damage or an access problem is attributable to the guest, the reasonable costs of replacing keys, changing locks, staff call-outs or locksmith services may be charged where necessary.

Electronic access codes and links are personal and may only be used during the authorised period of the stay.

11. NO SMOKING

Smoking is not permitted inside the accommodation.

Where the accommodation has a terrace, balcony or patio where smoking is permitted, guests must comply with the building's specific rules and take appropriate precautions to avoid disturbance, damage or risk.

Any exceptional cleaning or repair costs resulting from a breach of this rule may be claimed from the guest where duly justified.

12. PETS

Pets are not permitted unless the specific conditions of the accommodation expressly state otherwise or prior authorisation has been obtained from ARCHSENSE.

This restriction is without prejudice to any rights provided by law in relation to assistance dogs.

13. RESPONSIBLE USE OF ENERGY AND WATER

Please use electricity, water, heating and air conditioning responsibly.

When leaving the accommodation, particularly for extended periods, please switch off lights, air conditioning, heating and electrical appliances that do not need to remain in operation.

14. SECURITY AND PERSONAL BELONGINGS

Guests must take reasonable security precautions during their stay.

When leaving the accommodation, guests must ensure that the entrance door is properly locked using the appropriate locking system and that windows, balconies and other access points are properly secured where necessary to prevent unauthorised access.

We also recommend keeping the entrance door properly locked while inside the accommodation.

Guests will be responsible for the consequences of leaving the accommodation open or improperly secured, or of providing keys, codes or access systems to persons not included in the booking, where such circumstances are attributable to the guest.

ARCHSENSE is not responsible for the loss, theft or damage of money, documents, luggage or other personal belongings where such loss, theft or damage is not attributable to ARCHSENSE.

We also recommend taking appropriate care of personal belongings when travelling and in crowded public areas.

15. INTERNET ACCESS

Where WiFi is available at the accommodation, its use is included during the stay unless expressly stated otherwise.

Internet access depends on telecommunications services provided by third parties, and interruptions or variations in connection speed may occur for reasons beyond the control of ARCHSENSE.

If a problem occurs, ARCHSENSE will take reasonable steps to have the service restored as soon as possible.

16. TOURIST TAX

Where a tourist tax or similar levy applies at the destination, guests must pay the amount legally applicable to their stay.

For accommodation located in Catalonia, the tourist tax will be paid during the online registration process before arrival. The rate legally in force on the actual dates of the stay will apply, together with any exemptions, limits and other conditions established by the applicable regulations.

17. ISSUES DURING YOUR STAY

If you notice any fault, damage or other issue during your stay, please inform ARCHSENSE as soon as possible.

Prompt notification will allow us to assess the issue and take the necessary steps to resolve it or minimise its effects.

Guests must allow access to the accommodation where reasonably necessary to carry out urgent repairs, resolve incidents, prevent further damage or comply with legal obligations. ARCHSENSE will endeavour to minimise any inconvenience caused.

18. COMMUNICATIONS

Communications relating to the booking and stay may be made by email, telephone, WhatsApp or, where applicable, through the communication channels of the platform through which the booking was made.

Guests are responsible for providing accurate contact details and checking communications relating to their stay.

19. DATA PROTECTION

Personal data provided in connection with the booking, guest registration and stay will be processed by ARCHSENSE in accordance with its Privacy Policy and applicable data protection legislation.

Certain guest information will be processed and communicated to the competent authorities where required under applicable guest registration and accommodation reporting regulations.

20. CONTACT

For any questions, changes or issues relating to your booking or stay, please contact:

Alejandro Vilar

Email: [email protected]
Email: [email protected]
Telephone: (+34) 656 98 05 69

LEGAL NOTICE, PRIVACY POLICY AND COOKIE POLICY

Last updated: October 2026


1. LEGAL NOTICE

1.1 WEBSITE OWNER

In accordance with the legislation applicable to information society services and electronic commerce, users are informed that this website is operated by:

ARCHSENSE S.L.

Tax Identification Number (CIF): B66004698

Registered office: Avda. Diagonal 367, 4º 1ª, 08037 Barcelona, Spain

Telephone: (+34) 656 98 05 69

Email: [email protected]

Registered with the Barcelona Commercial Registry, Volume 43789, Folio 88, Sheet B-438382, Entry 1.

ARCHSENSE provides management and marketing services for tourist accommodation on behalf of property owners.

This website is ARCHSENSE's own direct channel for providing information about, marketing and accepting direct bookings for the accommodation it manages.

ARCHSENSE manages the content of the listings published on this website, as well as prices, availability, calendars, bookings and communications relating to stays. Property owners do not directly publish listings or offers, nor do they manage the public content or booking system of this website.


1.2 PURPOSE OF THE WEBSITE

The purpose of this website is to provide information about the accommodation managed by ARCHSENSE and to allow users to check availability, prices and conditions, as well as make direct bookings.

Information relating to each property, including its location, features, maximum occupancy, facilities and, where legally required, its tourist registration or licence number, is available on the relevant property page.


1.3 TERMS OF USE

Accessing and using this website constitutes acceptance of these terms insofar as they are applicable.

Users agree to use the website lawfully and not to engage in any activity that could damage, disable, overload or interfere with its normal operation.

ARCHSENSE may modify the content of the website and update these terms whenever necessary due to legal, technical or operational changes or changes to the services offered.


1.4 ACCOMMODATION INFORMATION

ARCHSENSE takes reasonable steps to ensure that the information, photographs, features, availability and prices published on the website are accurate and up to date.

Photographs are provided for information purposes and are intended to represent the accommodation accurately, without prejudice to minor variations resulting from maintenance, replacement of furniture, decoration or equipment, or improvements made to the property.

The specific conditions, maximum occupancy and other characteristics of each property will be those stated on the corresponding property page and in the booking documentation.


1.5 ELECTRONIC CONTRACTING

Bookings made through this website are concluded electronically.

Before confirming a booking, users may review the selected accommodation, dates, number of guests, price and applicable conditions and may correct the information entered during the booking process.

The booking will be considered confirmed once the user has completed the booking process and made the initial payment specified in the booking conditions.

The guest will subsequently receive electronic confirmation of the booking at the email address provided.

The applicable price, payment and cancellation terms, check-in conditions and other essential booking conditions are displayed to the guest during the booking process before confirmation.

The booking may be completed in the languages available through the booking engine.

Guests should retain the confirmation email and booking documentation.


1.6 INTELLECTUAL AND INDUSTRIAL PROPERTY

Content owned by or licensed to ARCHSENSE on this website, including texts, photographs, images, logos, graphic elements and other protectable content, belongs to ARCHSENSE or is used with the corresponding authorisation of its respective owners.

Such content may not be reproduced, distributed, transformed or used for commercial purposes without the appropriate authorisation, except where permitted by applicable law.


1.7 LIABILITY

ARCHSENSE takes reasonable measures to keep the website available and its information properly updated but cannot guarantee the complete absence of interruptions, technical errors or incidents arising from third-party services or circumstances beyond its control.

Nothing in this Legal Notice limits any rights granted to consumers under mandatory consumer protection legislation.


1.8 APPLICABLE LAW

This website and the legal relationships arising from its use are governed by Spanish law, without prejudice to any mandatory consumer protection provisions that may apply.


2. PRIVACY POLICY

2.1 DATA CONTROLLER

The controller responsible for processing personal data is:

ARCHSENSE S.L.

Tax Identification Number (CIF): B66004698

Registered office: Avda. Diagonal 367, 4º 1ª, 08037 Barcelona, Spain

Email: [email protected]

Telephone: (+34) 656 98 05 69


2.2 PERSONAL DATA AND PURPOSES OF PROCESSING

ARCHSENSE may process the personal data necessary to manage enquiries, requests, bookings and guests' stays.

This information may include identification and contact details, booking and accommodation information, dates of stay, number and identity of guests, information required for billing and payment, communications with the guest and information legally required for guest registration.

Personal data may be processed for the following purposes:

Managing enquiries and requests for information.

Managing and confirming bookings.

Managing payments, invoicing and amounts due in connection with stays.

Managing check-in, check-out and access to the accommodation.

Managing the online registration process prior to arrival.

Providing the contracted services and dealing with incidents during the stay.

Complying with applicable legal and tax obligations.

Complying with legal obligations relating to guest registration and the communication of guest information to the competent authorities.

Preventing fraudulent use of the booking system and protecting the security of the services.


2.3 LEGAL BASIS FOR PROCESSING

The processing of personal data necessary to manage a booking and provide services associated with a stay is based on the performance of a contract or on taking steps at the request of the data subject prior to entering into a contract.

Certain processing activities are carried out to comply with legal obligations applicable to ARCHSENSE, including tax and accounting obligations and obligations relating to guest registration and reporting.

Where processing requires consent, consent will be specifically requested and may be withdrawn at any time, without affecting the lawfulness of processing carried out before its withdrawal.

Where applicable, certain processing activities relating to security, fraud prevention, claims management or the protection of services may be based on ARCHSENSE's legitimate interests, following an appropriate assessment of the rights and interests of the individuals concerned.


2.4 GUEST IDENTIFICATION AND REGISTRATION

In accordance with Spanish Royal Decree 933/2021 of 26 October and other applicable legislation governing documentary registration and reporting requirements for accommodation activities, ARCHSENSE is required to collect certain personal data relating to guests, bookings and stays.

Guest identification and registration are completed online.

Three days before the scheduled arrival date, the guest will receive an email containing a link to the designated registration page. Through this page, the legally required information relating to all persons staying at the accommodation must be provided.

This information will be processed in order to comply with statutory registration requirements and will be communicated to the competent authorities through the legally established systems applicable according to the location of the accommodation.

For accommodation located in Catalonia, the relevant information is communicated to the Police of the Government of Catalonia - Mossos d'Esquadra in accordance with the legally established system.

Data subject to statutory registration and retention obligations will be retained for the period required by applicable law.


2.5 PAYMENTS

Electronic payments made through this website are processed through specialist payment service providers, currently Stripe.

ARCHSENSE does not receive or store the complete bank card details used to make payments.

ARCHSENSE will only process information relating to the transaction insofar as necessary to identify and manage the payment, booking, invoicing and, where applicable, refunds or payment-related incidents.


2.6 RECIPIENTS AND SERVICE PROVIDERS

Personal data will not be sold or disclosed to third parties for their own commercial purposes.

Certain personal data may be accessed by service providers engaged by ARCHSENSE where necessary for the operation of its business, including technology providers, web hosting services, booking engine providers, email services, payment services, professional advisers, accounting services and other supporting service providers.

These providers will process personal data according to the nature of the services they provide and in accordance with their applicable data protection obligations.

Personal data may also be disclosed to public administrations, law enforcement authorities, courts, tax authorities or other public bodies where required by law.


2.7 INTERNATIONAL DATA TRANSFERS

Some technology providers used to deliver the services may process personal data from countries outside the European Economic Area.

Where international transfers of personal data take place, ARCHSENSE will seek to ensure that they are carried out in accordance with the mechanisms and safeguards provided for under applicable data protection legislation, including, where appropriate, adequacy decisions or Standard Contractual Clauses approved by the European Commission.


2.8 DATA RETENTION

Personal data will be retained for as long as necessary to manage the booking, provide the contracted services and meet obligations arising from the relationship with the guest.

Thereafter, data may be retained or appropriately restricted for the periods necessary to comply with legal, tax, accounting or administrative obligations or to address potential legal liabilities.

Data subject to specific statutory registration and retention requirements relating to accommodation activities will be retained for the period established by applicable legislation.

Where processing is based exclusively on consent, personal data will no longer be used for that purpose once consent has been withdrawn, without prejudice to any retention periods required by law.


2.9 DATA SUBJECT RIGHTS

Data subjects may exercise, where applicable, their rights of access, rectification, erasure, objection, restriction of processing and data portability, as well as withdraw their consent where processing is based on consent.

Requests to exercise these rights may be sent to:

[email protected]

The request must contain sufficient information to identify the data subject and the right they wish to exercise.

If a data subject considers that the processing of their personal data infringes applicable data protection legislation, they may also lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos).


2.10 MANDATORY INFORMATION

Information identified as mandatory during the booking or registration process is necessary to manage the booking, provide the service or comply with applicable legal obligations.

Failure to provide the information necessary to complete a booking may prevent the booking from being properly confirmed.

Failure to provide legally required guest identification information may prevent completion of the mandatory registration process and, where necessary to comply with applicable legislation, access to the accommodation.


2.11 SECURITY

ARCHSENSE will implement reasonably appropriate technical and organisational measures to protect personal data against loss, alteration, unauthorised access, disclosure or processing, taking into account the nature of the personal data processed and the risks associated with such processing.


3. COOKIE POLICY

3.1 WHAT ARE COOKIES?

Cookies are small files or storage technologies that may be downloaded to a user's device when visiting a website.

Among other functions, they can enable the technical operation of a website, remember certain preferences and, where applicable, provide information about how the website is used.


3.2 TYPES OF COOKIES

This website may use technical or strictly necessary cookies to enable its operation, maintain user sessions, manage the booking process, ensure security and provide services expressly requested by the user.

Where enabled and where the user has provided the required consent, preference, analytics or other non-essential cookies may also be used.

The categories actually used will depend on the features and services enabled on the website at any given time.


3.3 STRICTLY NECESSARY COOKIES

Cookies that are strictly necessary for the operation of the website or to provide a service expressly requested by the user may be installed without consent where permitted by applicable law.

These cookies will not be used for purposes other than those that justify their use.


3.4 COOKIES REQUIRING CONSENT

Cookies that are not strictly necessary will only be installed or activated after the user has provided prior consent where such consent is legally required.

Users must be able to accept or reject non-essential cookies through the consent management system available on the website.


3.5 MANAGING AND WITHDRAWING CONSENT

Users may change or withdraw their consent to non-essential cookies using the configuration tools available on the website.

Withdrawal of consent will not affect the lawfulness of any processing carried out before consent was withdrawn.

Rejecting non-essential cookies should not prevent general access to the website or the ability to make a booking, except in relation to specific functions that legitimately depend on a particular technology.


3.6 BROWSER SETTINGS

Users may also configure their browser to block or delete cookies or to receive notifications when cookies are installed.

Disabling certain technical or strictly necessary cookies may affect the proper